Banking has an important role in the economy by making financial intermediation, attracting deposits and placing credits.
The increase in the number of banks on the Romanian market has led to intensification of competition and especially the awareness of the quality of online banking services offered.
Natalia Spring View this paper we will start with an introduction of bank sector, then the we will present the methodology of research.
The design of interview guide is the next step and in the main part of the paper is the analyses of data obtained and interpretation of results. Oh, K. Kim, Customer satisfaction, service quality, and customer value: yearsInternational Journal of Contemporary Hospitality.
McIntyre, E. Ovington L. Saliba, and C. Moran, Qualitative study of alcohol consumers who choose to avoid wine.
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Australian Journal of Grape and Wine Research, no. Justin, M. Laurence, A. Crecelius, K. Lisa, K. Scheer, A. Cetină, R. Brandabur, M. Constantinescu,Marketingul Serviciilor. Kotler, G. Armstrong, W. Wong, J. Saunders, Principles of Marketing.
Deborah de Luca @ Château de Chambord in France for Cercle
London: Prentice Hall D. Nikolić, M. Stanković, N. Saunila, J. Ukko, Silverman, Doing Qualitative Research. London: Sage Publications Ltd. Zeithaml, A. MarzD.